Return Policy

Return Window

We offer a 24-hour return policy from the date you receive your item. All return requests must be initiated within this period.

Eligibility Requirements

To qualify for a return, your item must be:

• In the same condition as received

• Unworn, unused, and unwashed

• In the original packaging with all tags or seals attached

• Accompanied by proof of purchase (receipt or order confirmation)

How to Initiate a Return

1. Contact us within 24 hours of delivery at hello@nikkisavy.co.uk

2. We will provide a return shipping label and instructions

3. Send your return to the original shipping location specified on your package

Note: Returns sent without prior authorization will not be accepted

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products

• Skincare and beauty items

• Sale items

• Gift cards

Damaged Items

We are not responsible for packages damaged or delayed in transit. All items are carefully packaged as fragile before shipping.

Exchanges

We do not offer exchanges .

Refund Process

• We inspect all returns upon receipt

• You will be notified of approval status

• Approved refunds are processed to the original payment method within 10 business days

• Please allow additional time for your bank to process the refund

• Contact us if you haven't received your refund after 15 business days

  Website Terms

  Use of this website and its services constitutes acceptance of these Return Policy. We reserve the right to modify these Returns Policy at any time, with changes effective upon posting. It is your responsibility to review these terms regularly, and continued use of the website indicates acceptance of the most current version.

  By accessing our website and making purchases, you acknowledge and agree to these Return Policy.

Contact our customer service team at hello@nikkisavy.co.uk with any return questions.