We offer a 24-hour return policy from the date you receive your item. All return requests must be initiated within this period.
Eligibility Requirements
To qualify for a return, your item must be:
In the same condition as received
Unworn, unused, and unwashed
In the original packaging with all tags or seals attached
Accompanied by proof of purchase (receipt or order confirmation)
How to Initiate a Return
Contact us within 24 hours of delivery at hello@nikkisavy.co.uk
We will provide a return shipping label and instructions
Send your return to the original shipping location specified on your package
Note: Returns sent without prior authorization will not be accepted
Non-Returnable Items
The following items cannot be returned:
Custom or personalized products
Skincare and beauty items
Sale items
Gift cards
Damaged Items
We are not responsible for packages damaged or delayed in transit. All items are carefully packaged as fragile before shipping.
Exchanges
We do not offer exchanges .
Refund Process
We inspect all returns upon receipt
You will be notified of approval status
Approved refunds are processed to the original payment method within 10 business days
Please allow additional time for your bank to process the refund
Contact us if you haven't received your refund after 15 business days
Website Terms
Use of this website and its services constitutes acceptance of these Return Policy. We reserve the right to modify these Returns Policy at any time, with changes effective upon posting. It is your responsibility to review these terms regularly, and continued use of the website indicates acceptance of the most current version.
By accessing our website and making purchases, you acknowledge and agree to these Return Policy.
Contact our customer service team at hello@nikkisavy.co.uk with any return questions.
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